Outreach
Outreach: AI sales engagement, account research and revenue execution
Outreach combines sales engagement with AI agents for research, personalisation, meeting preparation and deal work. Its Amplify packages connect seller activity with conversation intelligence, pipeline management and eligible forecasting.
Paid plansAccount required
- Access
- Paid access
- Available on
- Web, Mobile, API
Sales engagement with configurable AI agents
Outreach brings sales sequences and seller activity together with AI assistance. Its current platform includes Omni, Research, Personalization, Revenue, Deal and Meeting Prep agents. Amplify packages cover different combinations of engagement, conversations, deal work and forecasting.
Research Agent extracts structured account or prospect insight for use in sales fields. Each agent chooses either internal context, such as emails and Kaia conversations, or external web research using Gemini and optional Google Search grounding. That source choice affects whether citations and conversation evidence are available.
Revenue operations teams configure agents and can preview results in Playground Mode. Administrators control agent creation, access and execution, while research runs are logged. An organisation-level toggle can disable Research Agent. Agent Studio and the platform’s knowledge features support wider sales-agent configuration.
Outreach’s commercial structure combines seats with AI credits for discrete actions. Essentials focuses on conversation intelligence and coaching; Core adds engagement and agents; Plus combines broader conversation, meeting and deal capabilities; Pro adds forecasting. Governance settings also cover roles, retention, CRM access and configured recording controls.
Best for
- Sales teams coordinating repeatable outreach
- Revenue operations teams configuring research and agents
- Managers connecting seller activity with deal and forecast insight
Limitations
Amplify packages differ in applications, AI credits, integrations and service scope. Public allowance tables do not state a renewal period, so those figures should not be read as monthly capacity. Research is source-dependent, and generated outreach and forecasts still require judgement.
Outreach features
Sales engagement
Coordinate sales sequences, email, calls and seller follow-up.
Omni sales assistant
Use natural language assistance across supported sales and collaboration surfaces.
Account and prospect research
Populate sales fields from internal conversations or external web research.
Personalisation and meeting preparation
Use eligible agents to prepare outreach and meeting context.
Deal and forecast insight
Connect seller activity with eligible pipeline and forecasting capabilities.
Agent governance
Configure access, execution permissions, organisation controls and run logs.
Outreach pricing
Paid plans. Custom pricing. Visit Outreach for full plan details and current offers.
Technical specifications
Sales
| Feature | Outreach |
|---|---|
| Sales workflow | Sales engagement, AI research, personalisation, deal execution and eligible forecasts.Forecasting belongs to the higher Amplify Pro scope |
| Prospect and account sources | Research agents use either internal emails and Kaia conversations or external Gemini-grounded web research.One source type per research agent, not both simultaneously |
| CRM integrations | Connected CRM records, permissions and sales activity inform revenue workflows.Connector, object and package scope determine access |
| Review and sending controls | Role and profile permissions, granular research-agent access, organisation toggle and logged runs.Creation and execution permissions are separately configurable |
| Contact and enrichment limits | Quoted seat licensing plus AI action credits; listed package allowances have no stated renewal period.Extra credit packs, services and connectors can be separate costs |
Outreach alternatives
Salesloft offers coordinated cadences and revenue applications. Apollo pairs contact discovery with outreach, while Gong centres revenue intelligence on customer conversations.
Salesloft
Multichannel cadences, account research and seller prioritisation.
Compare with OutreachOutreach FAQs
What is Outreach used for?
Outreach supports sales engagement, AI research and personalisation, meeting preparation, deal execution and eligible forecasting.
Which AI agents does Outreach offer?
Its current public support portal lists Omni, Research, Personalization, Revenue, Deal and Meeting Prep agents.
Can Research Agent combine internal and web sources?
Each Research Agent chooses one source type: internal Outreach context or external web research. Separate agents can serve different research needs.
Can administrators control Outreach research agents?
Yes. Creation, access and execution permissions are configurable, research runs are logged, and an organisation toggle can disable Research Agent.
How much does Outreach cost?
Outreach provides custom pricing for seats and AI consumption. Its public package table does not publish a universal numeric seat price.
Are Outreach package credits monthly?
The public pricing table lists package credit quantities without specifying the renewal period. The commercial agreement determines the applicable allowance and renewal terms.
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